Thank you for visiting Spanx. If you need assistance with shopping on our site, please call us at 888-806-7311 and a customer care representative will be happy to assist you. Please inform the Customer Service Representative that you require assistance.

Emails About Your Order

After you place your order, we want to keep you in the loop! You will receive e-mail updates about your order status. Keep these emails for your records.


Examples of E-mails You Might Receive:


Order ConfirmationConfirms that we have received your order. The order number will be included.
Backorder/Advance Sales NoticeInforms you that an item from your order is not available for immediate shipment and will ship when it becomes available. You will not be billed for items purchased with a credit card until the items have shipped. You may be billed for items purchased with a debit or bank card immediately upon order confirmation. When the item is available to ship, you will receive another e-mail with the order number.
Shipment ConfirmationConfirms that some or all of your order has shipped. You may receive multiple Shipment Confirmation e-mails if items are shipped separately. The arrival time of your items depends on the designated shipping method and your shipping location.
Important notice about your orderOffers important information about your order, such as: difficulty in processing your order, inability to ship to the address provided, existence of a duplicate order, and cancellation of order. If you receive one of these emails, please call a Customer Care Representative immediately at 1.888.806.7311 so the problem can be addressed.