Damaged or Defective Items
We are sorry that you have received an item that is damaged or defective. If you have received an item that was damaged or defective upon arrival, please call our Customer Service Department immediately. It is important that you contact us before returning the item, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges.
Things to have before you call us:
- Your order number. If you do not know your order number, please visit our Order Tracking page to find the number in Your Order History.
- A detailed description of the damage or defect.
- Please note that we can only accept returns if the merchandise was directly purchased from www.spanx.com. At this time, we cannot process returns from retail stores and other online retailers.
Contact our Customer Service Department at 1.888.806.7311.
Thanks again for your purchase!