Returning an Item
To return items purchased online, please follow these steps:
- Detach the top of your invoice and keep it for your records.
- Complete the return reason form on the invoice.
- Pack the item(s) securely in the original product packaging, if possible. Please include all items and paperwork. All items must be returned in good condition to ensure credit.
- Enclose the bottom perforated portion of your invoice with the item. If you can not send your invoice, please include their order number, billing name, and address with the item(s).
- Affix the pre-addressed label onto your return package.
- Before sending their return shipment, please remove all extra labels from the outside of the package.
- Ship your package to us. It is recommended that you use a traceable and insurable shipping method. All return shipping charges must be prepaid. SPANX cannot accept C.O.D. deliveries.
Attn: Returns Department
229 Hollie Drive
Martinsville, VA 24112
Keep the Return Tracking Number for your return package to monitor delivery status.
- Return times can vary depending on the shipping method chosen when sending the return.
- If you are returning a product without a pre-authorized shipping label, we recommend that you send it by a traceable method. This will allow you to know exactly when the item is received at our warehouse.
- It will take up to ten business days for the refund to be applied once the return has been received.
- It will take 1 to 2 business cycles for the credit to appear on your statement depending upon statement cut-off timing.
- The original form of payment on the order will be credited. If your credit card is no longer valid, please contact Spanx Customer Care to make arrangements for receipt of your credit.
- To exchange an item purchased from www.spanx.com, you need to place a new order and return your original purchase.
To contact our Customer Service Department, please click here and fill out our email form.
Please note that we can only accept returns if the merchandise was directly purchased from www.spanx.com. At this time, we cannot process returns from retail stores and other online retailers.
Thanks again for your purchase!