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Return and Exchange Policy & Instructions

how it works

1

Submit Your Return or Exchange

Click the button below and follow the prompts. Please have your order number on hand and all items in their original, tagged condition.

2

Drop Off Items

Take your items to your local post office, Fed Ex, or an authorized Walgreens

To ensure you receive a timely refund, package each order with their corresponding labels.

3

Get Your Refund

We carefully inspect all items once your return is received. You can expect your refund within 5–7 business days following the receipt of your return.

Frequently Asked Questions

Updated date: June 17th, 2024 

 
If you are not happy with any of our products for any reason, we will gladly accept your non-final-sale items in their original, tagged condition, within 30 days of your delivery date for a refund. Need more time to return your order? Reach out to our team of dedicated Stylists at contactus@spanx.com, we are here to help! 

 

Your refund of the purchase price will be issued in the same form as the original payment with a $7.95 return shipping fee deducted from the refund total. You can expect your refund in 5–7 business days after your package is received and inspected at our warehouse. The original shipping and handling will not be refunded.​ 

 

All items are inspected upon return. We reserve the right, in our sole discretion, to deny your request for a refund for your returned items (in whole or in part) if any of the following conditions are found: 

- Products returned without original tags attached.

- Products showing wear and tear, or at the end of their intended lifespan.

- Products are not genuine Spanx items.

- Swimwear purchases that no longer have the hygienic liner attached and the reusable pouch not included with return.

- Items damaged by misuse, alterations, improper care, or accidents.

- Items listed as final sale at the time of purchase. 

- A partial return of less than all items in a Product that is sold as a multi-item Product.

- Instances of abuse of the Spanx Return Policy.   

- Items not purchased on Spanx.com. (For purchases made through a retail store, please return to the original place of purchase.) 

Returning and/or Exchanging multiple items from the same order

If returning or exchanging multiple items from the same order, please include all items in the same box and use one return label. It's important that the return label matches the return content to ensure the appropriate refund is received once processed.  

 

Returning or exchanging items from multiple orders  

When items from different orders need to be returned, it is very important to create separate returns for each order and ensure that each item is packaged using the corresponding return label. If items from different orders are included in other packages or items are not accounted for in the return process, the correct refund might not be received. Please note that there will be one return shipping fee processed per returned order even if multiple orders are returned in the same package, unless the item is exchanged.

Please fill our out Damaged Item Form for help with a damaged item.

After your order has been delivered, you have up to 60 days from the order purchase date to start your return. Please drop off your return within 28 days of the return initiation date. If you are unable to send your return within 28 days after your label was created, no worries! You can get a new return label by clicking  Start Return  and entering your order number and email again. Proceed to resubmit your return. This will take you to a screen to print your new label. You will also receive a new return email.

You can create an exchange for a different size or color by clicking Start Return (provided the item you’d like to order is in stock). We will provide you with a return shipping label to return your items and will ship out your replacement item once we receive your return. 

 

When shipping out your exchange order, we refund you in store credit and use that store credit on the newly-created exchange order. Any returns on exchange orders will result in a store credit refund. If you'd like this transferred to a refund to your original form of payment, please reach out to us at contactus@spanx.com

Unless you chose to exchange your item, your refund will be issued in the same form as the original payment with a $7.95 return shipping fee deducted from the refund total. Please allow 5–7 business days after we receive and inspect your return at the warehouse for your refund to be processed. If you return multiple orders in one package, the remainder of the items will be refunded once your package has been received and inspected at our warehouse. We recommend returning separate orders in separate packages with the corresponding pre-paid label(s) to avoid a delay.

Return status

We recommend referencing the return tracking number on your label to check the status of your return. Your refund will be issued in the same form as the original payment, with a $7.95 return shipping fee deducted from the total. Please allow 5–7 business days after we receive and inspect your return at the warehouse for your refund to be processed.​ 

 

Exchange status

Once you return your original order using the return label provided by our return tool, your exchange will be processed. A shipping confirmation email will be sent once the order is on its way to you.​

To reprint your label, please revisit your return email and select "Print Shipping Label."  

 

If you are unable to find your email, you can generate a new return label by first canceling your existing return label. To do so, click Start Return  and enter your order number and email. Click "Cancel this Return" in red at the top of the next screen. Proceed to resubmit your return. This will take you to a screen to print your new label. You will receive a new return email with the new label as well.  

Visit our help center for answers to all your questions about our return process, orders, and all your favorite Spanx products.

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